Privacy & Data Protection

Privacy Policy

Privacy Policy for Call247AI. Last updated: 18th March 2026. Call247AI ("we", "our", "us") operates call247ai.com and provides AI-powered customer support services. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data:

  • Personal Data: Name, email address, phone number, and business details.
  • Call & Interaction Data: Call recordings, call metadata including call ID, timestamps, and duration, transcripts of conversations, and customer queries and responses.
  • Technical Data: IP address, browser type, device information, and usage data.

2. How We Use Your Data

We use your data to:

  • Provide and operate our AI services.
  • Process bookings and customer requests.
  • Improve system performance and accuracy.
  • Maintain security and prevent fraud.
  • Comply with legal obligations.

3. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Contractual necessity to provide our services.
  • Legitimate interests to improve and secure our platform.
  • Consent where required, including cookies and recordings.
  • Legal obligation.

4. Call Recording & AI Processing

By using our services, you acknowledge that:

  • Calls may be recorded and analysed by AI systems.
  • Data may be used for automation, training, and quality improvement.
  • You are responsible for informing your customers if call recording is active.

5. Data Sharing

We may share data with:

  • Cloud service providers.
  • AI and communication platforms, including telephony providers.
  • Legal authorities if required.
  • We ensure all third parties comply with UK GDPR.

6. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards such as:

  • UK adequacy regulations.
  • Standard Contractual Clauses (SCCs).

7. Data Retention

We retain data only as long as necessary for:

  • Service delivery.
  • Legal and compliance purposes.
  • You may request deletion at any time.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Request deletion.
  • Restrict processing.
  • Data portability.
  • Object to processing.
  • To exercise your rights, contact us at hello@call247ai.com.

9. Security

We implement appropriate technical and organisational measures to protect your data.

10. Contact Information

Call247AI

  • Email: hello@call247ai.com
  • Address: 39 Ridgeway Drive Dunstable United Kingdom LU54QT